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Healthcare Operations & Technology Management: ISOM 652

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Instructor: Diwas S. Kc


Emory University

Goizueta Business School

This course analyzes health care organizations using both qualitative and quantitative principles of operations management, and practice formulating solutions to frequently encountered problems. The course focuses on the following five areas of health care operations management (1) designing health care delivery systems, (2) capacity planning and decision making under uncertainty, (3) measuring and monitoring quality, (4) process failure, learning and improvement, and (5) role of technology in improving health care delivery.  Case settings involve the key stakeholders in the healthcare industry, viz., hospitals and clinics, pharmaceutical companies, medical device manufacturers, insurance providers, regulatory agencies, and doctors and patients.

Program Topics

Health Systems Institute